Refund and Returns Policy
At Ocean Tissue Products, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund and Returns Policy provides clear guidance to assist you.
1. Returns
Eligibility for Returns
We accept returns for items that meet the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be initiated within 7 days of the purchase date.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Used or opened products.
- Clearance or final sale items.
- Customized or personalized products.
2. Refunds
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed using your original method of payment. Please allow 5-7 business days for the refund to reflect in your account.
Partial Refunds
In some cases, partial refunds may be granted, such as for items that are not in their original condition or are missing parts not due to our error.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us. Exchanges must also comply with the return conditions mentioned above.
4. Return Shipping
Customer Responsibility
Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). Return shipping costs are non-refundable.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of receiving the order. Provide photos of the damage or defect and your order details. We will arrange for a replacement or a refund as quickly as possible.
6. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- Check your bank account or payment method again.
- Contact your bank or credit card provider, as processing times may vary.
- If you’ve done all of the above and still have not received your refund, contact us .
We’re here to help and ensure you have a smooth and satisfactory experience with Ocean Tissue Products.